Version 1.0 路 Effective date: 16 October 2026
These Terms of Service ("Terms") govern the provision of store management services by TCJA Products Ltd ("TCJA", "we", "us"), company number 16207219, registered office 128 City Road, London, United Kingdom, EC1V 2NX, to the client ("Client", "you") identified in an order form or service agreement ("Agreement") that incorporates these Terms.
TCJA provides online store management services, which may include, according to the selected plan: design, construction and hosting of online storefronts; product catalogue management; order processing; customer service; marketing and conversion services; and related reporting. The exact scope of services for each storefront is defined in the applicable plan or order form.
Sales revenue from each storefront settles directly into the Client's own business account. Customer payments on managed storefronts are processed by a payment services provider engaged by the Client. TCJA is not a payment institution, does not process or settle customer payments, does not hold Client funds, and assumes no responsibility for the acts or omissions of any payment services provider.
Fees consist of a fixed monthly management fee, as published on our pricing page or agreed in the order form, plus a success fee calculated on completed sales. Management fees are invoiced monthly in advance; success fees are invoiced monthly in arrears. All fees are quoted exclusive of VAT where applicable. Invoices are payable within 14 days of issue. Late payment may attract interest under the Late Payment of Commercial Debts (Interest) Act 1998.
The initial term is three months from the service start date, continuing thereafter on a rolling monthly basis. Either party may terminate any storefront service with 30 days' written notice. On termination, TCJA will provide the Client with an export of all store data and will cease operations in an orderly manner. Fees already invoiced remain payable.
TCJA targets 99.5% monthly hosting availability for managed storefronts, excluding scheduled maintenance of which the Client will be given at least 48 hours' notice. Order processing and customer service are provided during UK business hours (Monday to Friday, 9:00—7:30, excluding UK public holidays).
All deliverables created for a storefront (designs, layouts, content produced by TCJA) are licensed to the Client for use in that storefront for as long as the service remains active. TCJA retains ownership of its pre-existing tools, frameworks and know-how.
Nothing in these Terms excludes liability that cannot be excluded by law. Subject to the foregoing, TCJA's aggregate liability arising out of or in connection with the services is limited to the total management fees paid by the Client in the three months preceding the event giving rise to liability. Neither party is liable for indirect or consequential loss, including loss of profit or goodwill.
Each party will keep the other party's confidential information secret and use it only for the purposes of the services. Both parties will comply with applicable data protection legislation; the respective roles of the parties in respect of personal data are set out in our Privacy Policy.
These Terms and any Agreement are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is held invalid, the remaining provisions continue in force. TCJA may update these Terms with 30 days' notice; continued use of the services after that period constitutes acceptance.